FAQs

1. How long does order processing take?

All orders are processed within 1–2 business days after payment is confirmed.

2. How long does shipping take?

Standard shipping within the United States typically takes 5–8 business days.

3. Do you provide tracking information?

Yes! Once your order ships, you will receive a tracking number by email so you can monitor your package.

4. Can I cancel or change my order?

If you need to make changes or cancel your order, please contact us as soon as possible. We’ll do our best to help before the order is shipped.

5. What if my package arrives damaged?

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging.

6. How can I contact HUMOLY?

7. Where is HUMOLY located?

HUMOLY
1706 Edgefield Ln
Encinitas, CA 92024
United States

8. Do you ship internationally?

Currently, we primarily serve customers within the United States. Contact us for international shipping inquiries.

9. What payment methods do you accept?

We accept major credit cards, debit cards, and secure online payment methods available at checkout.

10. How do I track my order?

After your order ships, you’ll receive a confirmation email with a tracking link.